Antonio Verde

Background

About Antonio Verde

Passionate with 6+ years of experience in IT Operations and Services in the Life Science industry. I specialize in streamlining IT processes and driving digital transformation to foster a culture of technological innovation within the organization, enabling business growth. With experience collaborating with both customers and colleagues, I've learned that successful IT isn't just about the tools, it’s about building trust, adding value, and providing a solid methodology over quick fixes. From troubleshooting "network outages" and "cloud service disruptions" to resolving "frozen screens" or even addressing the occasional "deleted the internet", I’ve got you covered. And yes, the answer is often,"Have you tried turning it off and on again?"- Helping People - Leading EMEA IT Projects - Promoting IT Operations and Infrastructure Improvements - Enforcing IT Policies and Processes across EMEA - Supporting EMEA IT Infrastructure maintenance - Serving as the main contact for technical issues across EMEA - Encouraging and promoting Green IT initiatives - Comprehensive understanding of network architecture and security (TCP/IP, DNS, VPN)- Proficiency in managing operating systems (Windows, Linux, Unix) for user administration, updates, and troubleshooting - Expertise in Tier 1 and Tier 2 technical support, resolving hardware, software, and connectivity issues - Skilled in diagnosing and repairing desktops, laptops, servers, and other IT hardware - Experience with IT service management (ITSM) tools like ServiceNow for ticketing and workflow automation - Familiarity with ITIL v4 framework for smooth IT operations - Management of user accounts, permissions, and group policies in Active Directory - Familiarity with tools like Microsoft Intune for device management and security - Knowledge of traditional project management methodologies (Waterfall) and Agile frameworks IT is a key driver of business growth and continuity, enabling companies to deliver exceptional products and services with the right tools and methodology. ’! And remember-"!"