Antrone Davis
Pos Specialist at Dave & Buster's Inc
Based in Irving, United States
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Seniority
Staff
Department
Operations
Location
Irving
Industry
Entertainment Providers
Company size
13K
Contact information
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a•••••••@daveandbusters.com
Phone
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Background
About Antrone Davis
Operating systems (16yrs): MS-Dos, Windows, 95, 98, NT 2003, XP, Vista, Windows: 7, 8, 10, 11 Hardware (15yrs): Desktops (Dell, IBM, HP), Laptops (Dell, IBM, HP, Samsung) • Printers (14yrs): Troubleshooting hardware and software issues plus connectivity on IBM Printers (5yrs of LaserJet, Laser Printers, Info Printers) • Software programs (15yrs): Oracle Micros Simphony, MS Office 2003,2007, 2013, Active Directory Minerva SAP American/Regional Neteis, Azure • Mail: Configuring profiles, troubleshooting, password resets, and startup of; Lotus Notes/Domino Admin 5.0-7.0, Outlook/ Outlook Express (7yrs of Lotus Notes, 10yrs Outlook) • Main Frame (14yrs): Citrix Metaframe (monitoring and resetting password for clients), IBM AS400 • Ticket tracking (15yrs): Remedy and Unicenter Service Plus, Service Desk, Heat, Service Now. ZenDesk • Cell phones (10yrs): IPhones, Androids, Windows • Network Protocols (14yrs): WAN/LAN, DNS, Connect Remote, VPN, PC Duo, TCP/IP, DHCP. • Desktop/Help Desk environment with 12 years of hands on experience and troubleshooting PC hardware, setup and configuration, installation and repair as well as other peripherals such as monitors, routers/switches, hubs, check scanners, printers, receipt printers, fax machines and cables. • Experience as level II (Subject Material Expert) to agents in a 24/7 technical environment which consist of monitoring of quality assurance, conducting daily reviews of the accounts, addressing and resolving customer and Service Delivery Manager complaints, training agents. • Over 17 years in Customer Service and very detail orientated in a high volume call center environment plus as an experience desktop technician
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