Anu Serrao
Process Trainer at Capita India
Based in Pune, India
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Seniority
Manager
Department
Operations
Location
Pune
Industry
Outsourcing and Offshoring Consulting
Company size
2.3K
Contact information
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a•••••••@capita.com
Phone
5 credits+91 ••• •••• ••••
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Background
About Anu Serrao
26 years of consistent superior performance in Credit Collection, Transition Management, Training & Development, Operation Management -> Domain expertise in Credit Collection & Training and Development -> Expertise with various clients such as Retail & Telecom & Logistics-> Proficient at people management, client management & process management -> Deftness in monitoring delivery of high-quality customer experience, elevating customer satisfaction, while adhering to the SLAs and work processes, with effective resolution of escalations within turnaround time -> Proven track record of managing processes / robust documentation -> Excellent communication and organisational skills
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