Anubhav Choubey
Cap Associate (Concession Abuse Prevention- Escalation Desk at Amazon
Based in Nagpur, India
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Seniority
Other
Department
Other
Location
Nagpur
Industry
Software Development
Company size
767K
Contact information
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a•••••••@amazon.com
Phone
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Background
About Anubhav Choubey
As a CAP Associate at Amazon's Escalation Desk (L2), I specialize in detecting and preventing concession abuse while ensuring exceptional customer experiences. With a strong background in customer and technical support, I manage high-priority escalations and analyze patterns to reduce fraudulent activity. My role requires critical thinking, cross-team collaboration, and real-time resolution of complex issues. I’m passionate about process improvement, data accuracy, and protecting both customer trust and company interests. I’m continuously learning and growing in the field of fraud detection, operations, and customer success. Let’s connect if you're interested in CX strategy, fraud analytics, or professional networking within Amazon and beyond.
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