Anuj Gaur

Background

About Anuj Gaur

A knowledgeable, success driven Customer Services Business Expert with versatile, proven leadership and management experience involving:• Interfacing with professionals, senior management and customer liaison. • Program and business development. • Both centralized and decentralized field service operations, repair facilities, training, logistics, administration, marketing.• Creating and implementing policies and procedures. • Committee and team participation. • Budgeting combined with Business unit management. • Customer satisfaction and quality control improvements. • Conducting industry analysis and benchmarking for continuous competitive advantage. • Help Desk & Call Center operations with CRM, Mobile Application, AI field Operations.• Knowledgeable in service marketing and sales channels, direct, distribution, reseller• Proposal and contract negotiations. • Profitable P&L management. • Vendor Relationships. • Change Management & Team Building. Specialties: • Service Planning & Strategy• Complaint Handling & Resolution• Customer Satisfaction Enhancement• AI, CRM & Mobile development• Field Service Operations & Front-End Supervision.• Sales & Margin Improvement • Start-up Setup; Team building & Training• Cost-Reduction Strategies• Order Fulfilment