Anuj Kochar

Background

About Anuj Kochar

Growth Strategy & Solutioning • Created Strategies to offer multiple solutions across business lobbies • Redesigned the Operational Solution; cross trained employee with Similar Skill sets • Created an environment of Universal Agents; resulting in higher Agent utilization • Reduced wastes in the system to gain efficiencies e.g. Reduction in Agent variations • Created growth Strategy per process with the relevant chaperones • Transitioned from legacy pricing structure to “self supporting” pricing mix • Drove maximum utilization of agents to increase Occupancy Levels • Engrained the concept of “To deliver more with Less Costs “. • Merged & extended operational Solutions enabling accusations of Core Business lines Account Management & Development • Participated in Vendor Supplier meet programs, presented solutions on Automation & Effectiveness • Represented IGT’s team invited for “Total Cost Of Ownership ” presentation held at suppliers office • Created White papers of Benefits of “Automation of Training” & Usages of CRM • Lead the Development of an in- house CRM tool based on.net technology. • Lead the United RFP process; TCV worth 75 Mil, with Multiple Business lines & geographies • Managed to secure business in a zero facility environment ( Manila Location ) • Played a critical role in identifying the solution around “Incubation Relationship” at Philippines. • Created the “Global Footprint” strategy for IGT basis the requirements of the Client’s delivery model. • Drafted and orchestrated BCP planning for the Lobbies of work awarded from the RFP. Specialties: Client Engagement / Operational Delivery / Performance Management / P&L Management / Travel Process Solutioning