Anuja Mantode

Background

About Anuja Mantode

Anuja Working as an Application Operations Engineer on NPM AppOps Team. I have a total of 4.6 years of experience in increasingly responsible role in her tenure. As an Operations Engineer, I am responsible for the Support and maintenance of the NPM product. I have completed graduation in BE-Computers from Shivaji University and MBA-IT from Pune University. Has Previously worked with KPIT Technologies, Pune. Expertise in Application Competencies and Extensively worked in Production Support, possess good knowledge of UNIX and SQL. Perform operational duties including application server health, service recycling Identify and resolve operational issues (e.g. batch failures, network issues, client data feed errors) Monitor server performance, memory utilization, CPU, file systems, databases, batch jobs Maintain operational documentation, e.g. incident tracking and run books. Produce metric reports including daily production status. Review Client support tickets and requests under service SLAs Resolve level 2 and level 3 issues (i.e. application support, DBs and data center related issues). Document issues in customer support portal. Provide on-call off hour support and work during non-prime shift hours