Anupam Bose

Background

About Anupam Bose

Dedicated professional team player accepting responsibilities and continuously growing depth of knowledge on the products we support, as well as expanding to new technologies and domains on learning more of cloud-based products like MS, Cisco Web-ex, Adobe, BlueJeans, Skype Business. and Unified Communications (UC) products Sharpening your technical prowess by deep diving into source code, databases, logs, and traces to get to the root cause of any issue. Evaluate and prioritize customer support cases, Diagnosing, troubleshooting, and developing new solutions that solve the root cause of customer problems in tickets elevated from our L1 support team. Writing step-by-step processes, technical solutions, and ticket updates. Learning new products quickly and effectively. When given access to user and developer documentation, knowledge base articles, source code, and infrastructure be able to develop a layered understanding of how the product works end-to-end. Besides am a travel lover hops on places out from the hectic schedules and takes pleasure in listening to music. and enjoy reading books n novels in my leisure, Photography sometimes as It’s great to connect with nature, enjoy some gorgeous views. I also like meeting new people over a cup of coffee,