Anupama Mudgal

Background

About Anupama Mudgal

Corporate Training & Quality, Operations Management E- Commerce Expert with over 18 years of diverse experience in Training & Development, Quality Management, Operations Management and People Management An exemplary communicator with proven skills in designing & conducting customized training programs geared towards optimizing knowledge & operational efficiencies of client organizations Proven track record of significant improvements in learning processes, productivity, quality, and efficiency improvement while reducing costs, lowering turnover & maintaining a positive work environment Proven capabilities in managing entire gamut of activities such as preparation of duty roster & service level agreement, dashboards and so on Showcased excellence in designing ‘Learning Interventions’ across various organizations on On-boarding (Induction), Job Enabling Learning, Role Transition, Career Development and Management Development Proficient in managing & motivating teams for smooth running of operations; extensive experience of developing procedures, SLA’s, service standards & operational policies for business excellence A strategic planner with proficiency in streamlining operations, defining continuous improvement processes, accelerating employees’ strengths & building powerful teams that can conquer any obstacles Out-of-the-box thinker with proven track record of establishing processes & SOPs, streamlining workflow and creating environment to enhance productivity Dynamic leader, strategic thinker & decision-maker; deft in continually monitoring ways for improvement of organizational & individual development