Anupama Rohal

Background

About Anupama Rohal

As a strategic leader at the intersection of global business transformation, customer experience, and digital innovation, I’ve spent over 25 years redefining how enterprises scale operations while unlocking human and technological potential. My journey has been driven by a core belief: digital tools are only as powerful as the inclusive, high-performance cultures that wield them. Today, I partner with boards, C-suites, and teams to deliver operational excellence and customer-centricity across industries, from BFSI to EdTech, through future-ready GBS models and AI-powered solutions. Here’s what drives me: Building Future-Ready Enterprises: Directed £60M+ in transformation savings through first-generation outsourcing and digital modernization at British Council, while uplifting SLAs by over 40% through AI, automation, and CoE frameworks. • AI-Led Learning CoE: Embedded AI and data analytics into global upskilling programs, future-proofing a workforce, and aligning with future-of-work strategies. • Global CX Frameworks: Engineered initiatives that elevated NPS by 40% through feedback integration and proactive resolution. • Inclusive Capability Hubs: Scaled super engineering sites and launched FEMpowered and TrueColors, strengthening diversity and brand equity. Driving Operational Excellence: Spearheaded migrations of 2500+ FTEs across major enterprises (American Express, Google X, British Council) with zero disruption, surpassing 95% SLA benchmarks, and ensuring seamless enterprise integration. Scaling Impact: Grew global delivery and shared services operations across TCS, Accenture, Concentrix, supporting £200M+ P&L and delivering sustained cost optimizations. Beyond the Numbers I’m passionate about blending technology with people-first strategies. Whether embedding AI in learning ecosystems or mentoring inclusive leadership, I focus on scalable models that deliver lasting impact. My recent focus: democratizing digital transformation through AI and inclusive governance—strategies I’ve written about and implemented globally. Let’s connect if you’re inspired by: • Unlocking transformation at scale • Future-proofing enterprises through AI, automation, and inclusion • Building high-performance cultures that drive customer advocacy P.S. Curious how £60M savings and +40% SLA uplift can reshape your enterprise? Let’s discuss! Do reach me out at: anupamarohal@gmail.com|+91-9811020103