Anupreet Kaur
Bilingual Application Analyst (English French) at Achēv
Based in Canada
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Seniority
Other
Department
Other
Location
Canada
Industry
Non-profit Organization Management
Company size
455
Contact information
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a•••••••@achev.ca
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Background
About Anupreet Kaur
Bilingual (English/French) Application Support Analyst with 3+ years of experience delivering technical and functional support for enterprise applications across public service and education sectors. Skilled in issue tracking, manual testing, QA validation, and end-user training, with a proven ability to translate user requirements into actionable technical solutions. Experienced in collaborating with cross-functional teams—including IT, development, and business stakeholders—to resolve system issues, improve service delivery, and enhance user experience. Proficient in enterprise tools such as SQL, JitBit, Microsoft Dynamics 365, JIRA, Excel, and ServiceNow, with exposure to ERP and reporting environments. Passionate about digital adoption and process improvement, with hands-on experience in documentation, training, and supporting system updates. Committed to delivering high-quality, user-focused solutions while maintaining operational efficiency. Core competencies- Application Support & Troubleshooting - Functional & Technical Documentation - QA & User Acceptance Testing - SQL & Data Analysis - Cross-Functional Collaboration - End-User Training & Support - Process Improvement & Reporting
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