Anuradha Pathak

Background

About Anuradha Pathak

Professional Profile: Chargeback, fraud reporting and Dispute Resolution Specialist Experienced Chargeback Associate with a strong background in handling credit card and debit card disputes in accordance with Visa and MasterCard regulations. Skilled in fraud prevention, dispute resolution, and customer service, ensuring timely and satisfactory outcomes for both customers and the organization. Core Competencies: Chargeback Management: Expertise in processing chargebacks and retrieval requests while adhering to Visa and MasterCard operational guidelines. Dispute Resolution: Proficient in analyzing transaction data to resolve disputes efficiently, minimizing financial losses and ensuring compliance with regulatory standards. Fraud Detection and Prevention: Strong understanding of fraud trends and tools to identify suspicious activities, safeguard customer accounts, and reduce risk exposure. Customer Support: Adept at handling escalations with professionalism and empathy to maintain customer satisfaction and loyalty. Data Analysis and Reporting: Skilled in generating comprehensive fraud and chargeback reports to assist management in strategic decision-making. Key Achievements: Successfully resolved a high volume of disputes with a resolution rate exceeding organizational targets. Played a key role in identifying and preventing fraudulent transactions, saving the company significant financial losses. Recognized for providing excellent customer service and ensuring compliance with global payment network standards. Tools and Technologies: Chargeback management systems Fraud detection platforms (e.g, 3D Secure, risk engines) MS Office Suite (Excel, Word) Payment processors and gateway systems Objective: To leverage my expertise in chargeback management, fraud prevention, and customer support to contribute to organizational success while delivering seamless and satisfactory solutions to customers.