Verified recordIT Services and IT Consulting

Anurag Panda

Desktop Support Engineer at Fluentgrid Limited

Based in Bargarh, India

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Seniority

Staff

Department

Information Technology

Location

Bargarh

Industry

IT Services and IT Consulting

Company size

1.1K

Contact information

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a•••••••@fluentgrid.com

Phone

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+91 ••• •••• ••••

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Background

About Anurag Panda

Anurag Panda][C/O-Surendra kumar panda Mohanty Pada near Gandhi park Wno-12 Bargarh, Odisha, Pincode-768028][7008516252/8895396508][anuragpanda05@gmail.com] Objective: To obtain a challenging Desktop Support Engineer position that allows me to utilize my technical skills and experience to provide excellent support to end-users. Summary: Experienced Desktop Support Engineer with over 3 years of experience and continue in providing technical support to end-users in a variety of industries. Proficient in troubleshooting hardware and software issues, managing helpdesk tickets, and providing remote support. Skills: Windows Operating Systems (XP, Vista, 7, 8, 10) Microsoft Office Suite (Word, Excel, PowerPoint, Outlook) Active Directory Exchange Server Remote Desktop Services TCP/IP Networking VPN Technologies Helpdesk Ticketing Systems (ServiceNow, Remedy) Experience: Desktop Support Engineer Fluentgrid Limited [20th May 2021 to till continue] Provided technical support to end-users via phone, email, and remote desktop tools. Troubleshot hardware and software issues on Windows-based desktops and laptops. Configured and maintained Active Directory user accounts and group policies. Managed helpdesk tickets using ServiceNow ticketing system. Deployed software updates and patches to end-user systems using SCCM. Provided remote support for offsite users via VPN technologies. Desktop Support Technician Printlink Computer & Communication Private Limited [4th june 2018-31st may 2019] Provided technical support to end-users via phone and email. Troubleshot hardware and software issues on Windows-based desktops and laptops. Configured and maintained Exchange Server mailboxes and email distribution lists. Managed helpdesk tickets using Remedy ticketing system. Deployed software updates and patches to end-user systems using WSUS. Assisted with Windows 7 to Windows 10 migration project. Education: Bachelor of Computer Application [Sambalpur University][16th August 2017] Certifications: Masters in Networking + cloud

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