Anvrin Chandra

Background

About Anvrin Chandra

OBJECTIVE : To build a promising career in Healthcare Domain, I aspire to join as PACS Administrator/ Implementation Specialist where in my diligence and technical expertise contributes to the growth of the organization. SUMMARY : “ A sincere and competent IT professional with almost 7 years of experience in healthcare software industry, which involves Project Analysis, Project Implementation and day to day support activities to clients in eastern part of India and SAARC countries”. SYNOPSIS Performing UAT with test cases if needed. Taken active role in complete implementation process starting from project initiation and discussion with the Clients, planning, execution, delivery and closure. Taken role in integration with Picture Achieving and Communication Systems (PACS) with Hospital Information Systems (HIS)/ EMR. Having proficiency in HL7 and DB Integration process. Troubleshooting with logs for bug fixing and issues. Demonstrate products/ application PACS & Non DICOM to DICOM conversion Application, Digitizer, Medical Grade Monitor. Handling Migration activities. Managing/ administration of Servers, Performance monitoring. Storage media management. Users management, role upgradation. Training to New and ongoing users. Maintains daily interaction with Clients to ensure whether they received proper resolution and also tried to generate new leads based on Clients satisfaction. Provide technical oversight to department resources for project planning and implementation as well as facilitating change management, and go-live activities. Managing/supporting more than 200+ Clients for Eastern part of India and SAARC Countries. Handling responsibilities as SPOC (Single Point of Contact) for Client queries. Managed team (10+) to resolving issues, helping others to understand workflow and support to the clients. CORE COMPETENCIES Excellent Client Service. Competencies to handle all Tier 1 & Tier 2 PACS calls assigned from the helpdesk. In depth troubleshooting knowledge of RIS & PACS Systems. Outstanding ability to manage Teammates and as well as Clients. Understanding of Intel Server system administration and Windows Operating Systems. Having proficiency to resolve various issues of Clients (i.e. Hardware/ Software/ Network related) using VPN, RDP, Team viewer/ Anydesk/ Ultraviewer i.e remote tools.