April Kegle
Customer Success Engagement Specialist at Malteurop
Based in Modesto, United States
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Seniority
Staff
Department
Customer/Client Service
Location
Modesto
Industry
Food and Beverage Manufacturing
Company size
478
Contact information
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a•••••••@malteurop.com
Phone
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Background
About April Kegle
I have a B.A. in psychology and have been providing quality customer service for 10+ years. I am an expert at solution-based interactions with customers that are based in Mexico, Canada, and the USA. I treat all customers with empathy and ensure they are completely satisfied before ending a phone call or moving on from a chat or email conversation. Customers learn the trust me and the company I work for as a result because I consistently satisfy their requests and inquiries eloquently, efficiently, and effectively. Service to customers improves significantly and has been noticed by customers when I manage their accounts. This has been portrayed through direct customer feedback and monthly KPIs.
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