April Prater
Head of Operations - Americas at Ai-Media
Based in Jacksonville, New Caledonia
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Seniority
Director
Department
Operations
Location
Jacksonville
Industry
IT Services and IT Consulting
Company size
413
Contact information
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a•••••••@ai-media.tv
Phone
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Background
About April Prater
Experienced operations leader with over 20 years of expertise in driving business transformation, process optimization, and team performance across diverse industries. Skilled in leading the transition from a service-based model to a SaaS platform, overseeing cross-functional teams across North America, the UK, and Australia to deliver high-profile services such as captioning, translation, and interpreting. Proven success in managing large-scale projects, including major broadcast events and client onboarding processes, while implementing technology-driven solutions to streamline workflows, enhance operational efficiency, and improve service delivery. Expertise in project and change management, developing data-driven strategies, and optimizing financial operations. Adept at leading geographically dispersed teams, managing client relationships, and ensuring high-quality service delivery in dynamic, fast-paced environments. Strong background in accessibility services, team leadership, and achieving scalable, sustainable business growth.
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