Apurva Bhatnagar

Background

About Apurva Bhatnagar

Senior Operations Leader | Supply Chain Innovation | Customer Experience Excellence** I specialize in transforming complex supply chain challenges into streamlined customer experiences, with a particular focus on heavy and bulky product logistics. Currently leading delivery and returns operations at Amazon Europe, I've built my career on turning operational complexity into competitive advantage.**What I Bring:** Over a decade of progressive leadership in operations, program management, and process optimization. I thrive on solving the "impossible" problems – from scaling services 8X while improving quality, to designing innovative solutions that generate millions in cost savings.**Key Achievements:** • Generated $90M+ in operational savings through routing efficiency and process innovations • Won 2024 EU Door Desk Award for pioneering "on-road injections" solution, delivering $10M annual savings • Improved delivery estimate accuracy by 300 basis points while managing 43-person cross-functional team • Successfully scaled Heavy & Bulky services by 8X over 2 years with enhanced service quality • Led global catalog operations across 13 marketplaces, reducing duplicate rates from 1.5% to 1%**My Approach:** I believe in data-driven decision making, collaborative leadership, and finding elegant solutions to complex problems. Whether it's managing last-mile routing that accounts for 40% of supply chain costs or leading cross-functional initiatives across 10+ teams, I focus on sustainable improvements that benefit both customers and business outcomes.**Professional Journey:** From my early days as a production supervisor managing 128+ personnel at Ashok Leyland to my current role leading Amazon Europe's Heavy & Bulky operations, I've consistently delivered results in challenging environments. My experience spans manufacturing, consulting, and tech, giving me a unique perspective on operational excellence.**Core Expertise:** • Operations Leadership & Team Management (teams up to 600+ personnel) • Supply Chain Optimization & Last Mile Routing • Program Management & Process Innovation • Customer Experience Strategy • Cross-functional Collaboration & Stakeholder Management **Education & Certifications:** MBA from Indian School of Business (Marketing & Operations), B.Tech from NIT Rourkela, PMP Certified Always interested in connecting with fellow operations leaders, supply chain professionals, and anyone passionate about delivering exceptional customer experiences through operational excellence.