Arathy Radhakrishnan

Background

About Arathy Radhakrishnan

With a strong foundation in IT systems administration and process automation, I bring over eight years of technical expertise across diverse industries, specializing in immigration processes and infrastructure management. My most recent experience at Fragomen Immigrations and Services involved optimizing complex immigration workflows and ensuring seamless data processing using advanced automation tools. I was pivotal in setting up automated reporting mechanisms, leveraging Power Automate and BI tools like Tableau for efficient data visualization. Additionally, I created and managed SharePoint sites to enhance team collaboration and streamline document management across departments. My contributions to process improvement extended to working with the ServiceNow team, where we designed new, efficient processes and conducted quality checks to maintain the highest standards of operational excellence. As a System Administrator at Lasso Gravo Design Company, I managed the organization’s IT infrastructure, ensuring 24x7 system availability across 500+ endpoints. I took ownership of key technical aspects, from managing Active Directory and Group Policy configurations to deploying software updates via SCCM. My responsibilities included implementing backup solutions using Veeam and maintaining VMware environments to optimize network performance and reduce downtime. Working closely with internal and external teams, I successfully handled escalated incidents, provided detailed reports, and maintained a record of troubleshooting activities, significantly contributing to the continuous improvement of our IT environment and enhancing the reliability of systems for end-users. My journey began at AR Associates as an IT Technical Support Specialist, where I quickly established a reputation for high first-contact resolution rates and proactive system monitoring. I automated server setup and configuration processes using PowerShell, contributing to faster deployment cycles and increased efficiency. My role required extensive knowledge of network configurations, troubleshooting, and asset management, which helped ensure a robust and efficient IT environment. With a Post Graduate Diploma in Network Infrastructure and System Administration and a Bachelor’s degree in Electronics and Communication Engineering, I am equipped with both the educational foundation and hands-on experience to drive innovation and optimize processes within technical roles.