Aravind Ramakrishnan

Background

About Aravind Ramakrishnan

A Performance driven, result oriented Retail Branch Banking and Back Office Operations Professional with 21 Years of extensive experience and proven track record in Retail branch banking, Operations, Process Management, Customer Relationship Management and Team Management with leading banking back offices / KPOs. A keen performer who has effectively contributed to enhancing organisational processes through initiatives geared towards Lowering Risk, Heightening Productivity & Improving Internal Controls. Adept in handling entire Back Office Operations. Efficient in monitoring overall functioning of processes, identifying improvement areas and implementing adequate measures to maximize customer satisfaction level. Proficient in handling Customer Service Operations, Implementing Short / Long term plans; managing teams with focus on Excelling Business Targets & Service Delivery Metrics. Adept in supervising team members performances to ensure Efficiency in Front Office Operations and meeting of Individual and Group Targets. In-depth understanding and exposure RBI’s (Regulator) KYC & AML Guidelines. Proficient in managing & leading teams for running Successful Process Operations & experience of developing Procedures, Service Standards for Business Excellence. A Self-motivated, multi-tasking team leader with strong communication skills; ability to interact easily with people of diverse backgrounds, cultures & professional levels and adaptable to new technologies.