Archit Mathur

Background

About Archit Mathur

Experience in implementing and managing Call Center Operations, ability to remotely manage multi-cultural teams. • Responsible for call center strategy, building and maintaining the relationship with Call Center outsourced functions, ensuring contractual adherence by both companies and directing 3rd party activities to achieve company objectives. • Experience in managing daily operations to meet and exceed targets for all key performance indicators, as well as for tracking and analyzing Contact Center performance results, creating and executing action plans for continuous improvement. • Experience on driving financial performance and management. • Leader with a track record of implementing best practices and improving operational KPIs. • Multi-site, multi-country contact center operations leadership, ability to manage teams remotely. • Results-oriented leader who consistently surpassed objectives while building world-class multicultural and technical teams. • Well versed with Quality standardization and implementation for improving consumer experience.