Archit Vijayan

Background

About Archit Vijayan

As a Business Development and Customer Success Leader, I bring over 14 years of experience driving measurable growth across SaaS, FinTech, and B2B environments. With 6+ years in business development and sales leadership, I have built and led high-performing teams, expanded revenue pipelines, and executed go-to-market strategies that consistently exceeded targets in global markets. In my role at CPOS, I advanced from Business Development Manager to Loyalty & Retention Manager, showcasing both revenue acquisition and retention leadership. As a BD leader, I built and scaled a 15-member sales and lead verification team that achieved 100%+ quota, sustained an 80% lead-to-qualified conversion, and maintained a 1:5 appointment-to-close ratio. I also developed SOPs, playbooks, and structured onboarding programs that accelerated ramp-up time and boosted sales-readiness across the organization. In my current retention leadership role, I spearheaded revenue recovery initiatives that saved $3,500 in monthly recurring revenue and generated in net monthly revenue through upsell and cross-sell strategies. By leveraging churn analytics, targeted campaigns, and feedback loops, I strengthened customer satisfaction (85%+ CSAT, 75% NPS) while creating long-term value in the Canadian and US markets. What sets me apart is the ability to bridge new business acquisition with customer lifecycle management. I combine sales strategy, revenue growth, and customer-centric execution to deliver sustainable results. Whether scaling BD teams, designing GTM strategies, or driving adoption and retention, I focus on delivering measurable business impact. I am passionate about leading teams, building scalable sales engines, and shaping strategies that unlock growth in competitive markets. If you are seeking a business development leader who can expand pipelines, strengthen revenue streams, and drive sustained growth, let’s connect.