Ardist Hill

Background

About Ardist Hill

Business professional with over 20 years of customer service experience. Team Lead Loss Control using performance data analysis to lead the Loss Control department to an average team scorecard of 95% over the last 36 months. Previously a Loss Control Specialist providing member focused experience with high call quality. Former General Manager of approximately 20. Experience in analyzing the profit and loss statement to maintain and operate with a budget of sales. Effectively offering and coaching others on up sell options to increase sells. SELECTED ACCOMPLISHMENTS • Developed and optimized performance reports for the Loss Control Department to analyze Loss Control Specialist performance. This resulted in an increase the department overall yearly scorecard average to 95.28 in 2021, 95.31 in 2022 and current average of 96.14 in 2023 up from the previous years of 92.13 in 2020 and 93.04 in 2019 • Led a team of Loss Control Specialist using the data from performance reports to decrease the overall delinquency for the credit union to record lows below 1% in 2021, 2022 and 2023. • Increased individual productivity in 1st 10 months as a loss control specialist achieving 2nd most improved scorecard +8.7 points for time period July 2018 – October 2018 • Managed a customer service team to an 11% increase of sales in 2014 over the previous year 2013 and was awarded the Dream Big Award for the highest sales increase in the company. • 1st year as GM led a store making less than the previous three years. During that time increased team performance through coaching the team and optimized the inventory ordering to return the store to making over dollars a year