Areeba Zarger
Associate Process Manager at Eclerx
Based in Pune, India
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Seniority
Staff
Department
Operations
Location
Pune
Industry
IT Services and IT Consulting
Company size
19K
Contact information
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a•••••••@eclerx.com
Phone
5 credits+91 ••• •••• ••••
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Background
About Areeba Zarger
CX Professionals and experienced leader with ability to build and develop high performing teams. I have a record of being top among in all the organisations with stack 1 ranking. I can improve the customer experience while cultivating a culture where people thrive, succeed and grow at the same time. Skilled in Ramping up the teams, people with management/Leadership experience and Strategic planning. Leading team based out multiple roles in Technical, Sales and Services. Experienced multiple accounts as e-commerce, Sales, advertising platforms, Websites and Telecommunications Experienced in leading vendor calls along with designing call monitoring formats and quality standards,Handling quality related escalations & taking action against the same on timely basis,Coach and guide team to think proactively and encourage them to improve on process and productivity,Coordinates and facilitates call calibration sessions for internal as well as external.Provide actionable data for team improvement. Escalation Minimzer
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