Argha Das

Background

About Argha Das

Major Incidents. Critical Bridges. Root Cause. No Panic. Just Precision. I’m Argha Das – an ITSM Specialist with over 7 years of experience owning the high-stakes world of Incident, Problem, and Change Management in 24x7 enterprise environments. If a system is down at 2 AM, I’m the one on the bridge — coordinating cross-functional teams, restoring services fast, and documenting every second of the impact with precision. At Tech Mahindra and DXC Technology, I’ve led over 200+ P1/P2 incidents with zero SLA violations and built scalable Problem & Change workflows that cut repeat incidents by 40% and improved MTTR by 45%. Whether it’s War Room orchestration or automating ServiceNow PRB triggers, I bring calm control to chaos—and transform it into process improvements. What makes me different? I don’t just close incidents—I prevent the next one. I create RCA playbooks, design KEDB engines, automate PRB triggers, and roll out real-time SLA dashboards that give teams visibility before things go south. My approach blends technical know-how with business urgency. My Core Strengths: Major Incident Management (P1/P2)| Critical Bridge Leadership Root Cause Analysis | Problem Management Lifecycle | PRB Facilitation Change Enablement | Emergency Change Planning | Risk Assessment Tools: ServiceNow, BMC Remedy, Power BI, Excel VBA Methodologies: ITIL v4, Six Sigma, Kaizen Key Highlights: Resolved 700+ critical incidents across industries without business disruption Reduced Change Failure Rate by aligning CAB decisions with RCA insights Enabled real-time MTTR, SLA, and CFR dashboards for ops and leadership Developed Known Error Repository that slashed repeat issues by 40% If you're building a high-performance IT operations team, looking to reduce incident noise, or need someone who can turn ITIL into action, I’m ready to drive that transformation from day one. Let’s connect if you need someone who doesn’t just manage incidents — but makes sure they don’t come back.