Ariana James

Background

About Ariana James

I am a detail-oriented and dynamic professional with 10+ years of experience overseeing UX/CX operations, training cross-functional global UX teams, and administering end-to-end UX/UI design and development endeavors to improve user experience. What makes me stand out is my ability to devise best-in-class UX/CX strategies by defining key performance indicators (KPIs), enhancing internal collaboration, and nurturing positive relationships with vendors, stakeholders, clients, and senior leadership. I am known for my innovative mindset, ability to take a fresh approach, and being extremely self- motivated, which has resulted in maintaining the highest standards of quality and professionalism. As a determined leader with a keen focus on team performance, I am well-prepared to collaborate at all levels of the organization. I am recognized for my ability to meet the dynamic needs of businesses at any given time and for leading experience-driven initiatives and developing innovative design methodologies to exceed client expectations. A few of my career highlights include: • Facilitated 28 Engineering Teams and 6 Product Managers with Wireframes, prototypes, and UX research to ensure high-quality products. • Collaborated with Executive Directors and 30+ Regional Product Business Leaders to organize the global Voice of Channel Partner Council program and solicit VOC across all regions. • Digitally Enabled $7B revenue by directing planning and implementation of end-to-end UX/UI Design and Development of Global Customer Enablement Platform (Solution Navigator). • Interacted with stakeholders to organize workshops and create UX journey maps, wireframes, and prototypes to assist in developing and launching new products. “If you think good design is expensive, you should look at the cost of bad design.” — Dr. Ralf Speth