Arif Meer

Background

About Arif Meer

Highly experienced individual working with both Private and NHS clients, adhering to their guidelines, frameworks, and SLAs, while strictly complying with GDPR regulation Assisting clients in establishing their businesses globally by providing customer care support, email and chat support, administration, recruitment, compliance, sales, and audits with efficiency. Offering a wide range of support services and operations management solutions, ensuring higher profitability with reduced costs. Key Skills & Responsibilities Team & People Management Efficiently handling team leadership, internal hiring, onboarding, training, and performance evaluations. Conducting one-on-one, weekly, and monthly sessions to support individual and team growth. Ensuring a safe, secure, and legally compliant work environment. Client, Team & Project Handling Managing client relationships and ensuring SLA compliance. Overseeing file sign-off for new clearance, maintenance, and Regen files. Handling urgent consultant queries and strategizing team planning & audits. Business Analysis & Process Improvement Developing and implementing process improvements for efficiency and quality assurance. Planning, evaluating, and enhancing departmental activities and workflows. KPI Tracking & Query Management Maintaining and monitoring KPIs, targets, and performance benchmarks. Managing query handling, floor support, and task distribution. Change & Risk Management Developing change management plans to support business transformations. Proactively identifying and resolving emerging risks and operational challenges. Outsourcing & Vendor Management Managing outsourced deliverables and services across European platforms. Overseeing vendor selection, contracts, and service agreements. Acting as the primary liaison between internal and external teams. Implementing structured and organized outsourcing procedures. Tracking and reporting outsourcing costs, risks, and project statuses.