Ariful Adib

Background

About Ariful Adib

My name is Ariful Adib. I am a professional with 10 Years Experience In Helpdesk Job and more than 1 years on Quality Assurance on StartUp. and now open to a new role. I started off my career as Helpdesk Officer Twelve Years Ago with Telkomsel Jateng DIY company where I perform my full-cycle Helpdesk duties such handling Company complaints via Remedy from call center or customer service for Network issue, analyzing and coordinating with other Network Department Area. I learn how to organize work and detail analyse on this job. My major accomplishment in this role is being chosen to become part of the SIAGA Team. I then moved to the Technical Support Team, Lead the team to Handling Server Machine on MSC, Solve Network problem, in this role I learned some Leadership skills and technical skills such How to maintain Server, Cross Connect, Voice Over and many technical things in Telecommunication. In 2019, I moved to AJAR Media Digital Company, a startup Company on Edutech such as Ruang Guru with a Hospitality Course. My role is as a Quality Assurance Specialist. I got many skills in this role, adaptive, Fast Learner, leadership, management skills. My role in this company is bug tester, and quality check on product companies, coordinating with other departments to create content and then I also take cover as lead the Customer support team. and in this role I got many achievements for leading the Hybrid learning project. as Social media Analyst especially on Facebook fanspage, I make a motivational post and have a Sholawat fanspage with 1,2 Million Followers. I Love Charity and Social Activity, I have Experience on leading Social Community, Charity Non Profit and held an Event (SILATNAS KSM 2014). Helping others mean helping yourself. I believe that someone who goes through various obstacles will grow, and here I am with various experiences in different fields as Senior Customer Support Lead, Quality Assurance, Senior Help desk, Technical Support, Social Media Analyst, and ready for a new role in another field. please contact me at +62-85293343859 | arifuladib@gmail.com edutech | Quality Assurance Specialist | Customer Support | Help desk | IT Technical Support | Social Media Analyst.