Arijit Roy

Background

About Arijit Roy

Results-Driven Team Leader | Key Account Management | CX & Ops Strategist | Tech-Enabled Growth DriverWith over 5 years of experience leading high-performing teams across CX, operations, and key account management, I specialize in boosting SLA compliance, driving NPS improvement, and unlocking process efficiency through data and tech-driven strategies. I’ve led impactful transformations at Netscribes, Fusion BPO, and across multiple client-facing verticals. Leadership Highlights:Team Leader – Netscribes: Awarded Best Performer of the Quarter for driving innovation and process improvements through analytics-backed strategies.Team Leader – Fusion BPO: 6-time RNR winner, led a zero-attrition team, and significantly enhanced workforce productivity and SLA adherence.Spearheaded Care Bay and Netmeds CX Excellence initiatives—elevating quality scores, reducing BQ performers, and lifting CSAT from 60% to 87%. What I Bring to the Table: Strong command over team performance management, customer experience enhancement, and strategic problem-solving. Expertise in process automation, real-time call audits, and feedback loops that deliver measurable outcomes. Recognized for building scalable solutions, enabling growth through a combination of empathy, data, and decisive leadership. Currently upskilling in Data Analytics to further integrate business intelligence into daily ops. Tech-Forward, People-Focused: With a background in web development and database management, I bring a unique edge to leadership—merging technology and human-centered design to solve complex challenges. I thrive in fast-paced environments where change is the norm and results are non-negotiable. Let’s connect if you’re looking for a CX leader who brings strategy, execution, and innovation together to drive operational excellence and team success.