Arijit Saha

Background

About Arijit Saha

I am a results-driven Service Delivery Leader with over 15 years of experience managing IT Infrastructure, ITSM operations, and large-scale service delivery programs across BFSI, Telecom, and Government sectors.Currently leading IT Infrastructure Service Delivery for Project(Hindustan Petrolium Corportation Lmited ) at Tata Communications, I manage 24x7 mission-critical banking environments ensuring SLA compliance, operational stability, and continuous service improvement.Throughout my career, I have:• Delivered IT services across assets including datacenters, ATMs, and international banking branches• Reduced major incident resolution time by 25% through structured escalation and RCA frameworks• Led 1,200+ infrastructure rollout and migration projects across West Bengal• Governed vendor performance through SLA scorecards and quarterly reviews• Managed cross-functional teams across Infrastructure, Security, Applications & PMOMy expertise includes:Service Delivery Management | SLA & KPI Governance | ITIL (Incident, Problem, Change, Asset & Configuration Management)| Major Incident Management | Vendor Management | Client Engagement | Risk & Compliance | Service Reporting | Continuous Service Improvement (CSI)I am passionate about driving operational excellence, improving customer experience, and aligning IT services with business objectives.Looking ahead, I aspire to grow into a Service Delivery Manager/Project Manager role, leveraging my expertise to optimize IT operations, enhance customer experience, and drive digital transformation for global enterprises.