Arindam Chatterjee

Background

About Arindam Chatterjee

Achievement-oriented professional with nearly 25 years of experience in the Services Industry with 15 years in Financial Services in Operations, Customer Revenue /Retention and Channel/Distribution Management • Hands-on experience in implementing competitive strategies for improving Customer Service delivery and customer engagement towards generating revenue & achieving target • Expertise in driving strategic objectives in retaining / developing business partners and coordinating with channel partners / dealers for achieving customer engagement • Demonstrated abilities in determining training needs of employees and conducting training for enhancing skills, productivity / persistence • Proficient in implementing long / short term strategic plans & budgets to enhance customer service, operational process, supporting increased sales growth across locations • An effective communicator with good planning, interpersonal and problem solving skills AREAS OF CORE COMPETENCY - Operational Process / Channel Management / Profit Centre Operations / Management of Pan India Locations / Team Management / New Product Launch / Client Relationship Management / General Administration / Training & Development / Startups Have performed a wide variety of activities with present and previous engagements, including Management of Marketing events, Public Relations & Customer Communications Programs, Market Research & Analysis, Implementation of New Projects & Programs, and Establishment of Effective Policies and Procedures.