Arjit Mathur

Background

About Arjit Mathur

Current Employer: Organisation : ICICI BANK LTD FROM 06 Nov 2019 to Till Date Organizational Designation : Regional Service Manager Mortgage / Hub Manager Grade : M2 / Senior Manager Department : Home Loans & LAP Location : Noida Sector 50 Job Profile- To decongestion of various processes of HUB in verticals of credit, Operation, Technical, Legal, RCU & sales To take care of service, training & escalations of Hub and all Mortgage Servicing Branches for Noida region To groom HOME LOAN EXPERT & CRO about product, policy & process To train all employees of branches and HUB including DMA / Counselors / BSM / RHS / CREDIT / OPERATION about new products and digital initiatives Ensure that correct, error-free and timely reporting including exception reports and customer query/complaint resolution To ensure zero Audit irregularities and assisted in rectification of audit quarries To ensure that all Mortgage cases should get disbursed within TAT To give support to Sales to achieve disbursement targets and increase profitability of HUB Thorough understanding of documents required at different stages of the loan approval process Act as a single point of contact for all Asset Servicing Branches & HUB in Noida Responsible for setting up the HUB processes and adherence as per organizations norms and policies Supporting the sales team on the field to help them source good quality files at optimum levels of productivity Overall responsibility of the team performance sales, credit, operations and portfolio management Highlight any Process or customer related issues/deviations to Senior Management in timely manner to maintain nil customer complaint and process lapse. Attending customer queries and providing appropriate solutions within the stipulated TAT.