Arjun B Narayanan

Background

About Arjun B Narayanan

Currently working as High Touch Operations Manager with the following responsibilities Provide dedicated operations support for Johnson & Johnson, Meta and Canadian Imperial Bank of Commerce Effectively manage any service requests raised by the customers and ensure swift resolution was provided with 5% closure rate every week Provide weekly status reports on the service request by automating using excel macros and dashboards (automation brough cycle time to generate reports from 4 hours to 30 minutes) Streamline asset recovery process for Meta by working with the Customer, Cisco Logistics and Asset management bringing down cycle time from 2 months to 2 weeks Support Customers during migration windows to ensure all no roadblocks were hit and provided swift resolution in cases that required operations involvement Help mentor team members to create dashboards for other portfolio of accounts in Excel and Tableau Track and manage monthly utilization report and scorecard for the team to ensure process tracking of efforts and costs incurred Plan and host quarterly business review meetings with customer to provide highlights of performance and address any challenges faced