Arjun Sachdev

Background

About Arjun Sachdev

Senior Customer Success Manager with 15+ years of experience in SaaS, FinTech, and Financial Services for startup and enterprise companies such as BlackRock. Experienced managing up to $9.5M in ARR and up to 100+ accounts while maintaining a 94% retention rate (in aggregate). Well versed in building customer relationships, increasing product adoption, and driving customer retention and growth with startups and enterprises in regulated industries. CAREER HIGHLIGHTS: •Implemented QBRs, scorecards, and customer feedback loops which increased customer retention •Decreased churn 10% by working with Product & Engineering to implement new features and rollouts •Generated $55K (MRR) in upsells by implementing QBR’s/ Scorecards to better understand customer needs •Increased client account from $70M to $82M by aligning new product platform rollout to client’s business goals •Exceeded BlackRock quotas 3 years in a row by presenting portfolio optimization opportunities to executives KEY SKILLS & TOOLS: Customer Success, Customer Satisfaction, Relationship Building/Management, Data Analysis Reporting, Project Management, Technical Presentation, Sales Process, Account/Vendor Management, Cross-Functional Leadership, Training and Development, Reduce Churn, Customer Advocacy, Customer Onboarding, Upselling, Increase Client Retention, Partner Relationship Management, Business Strategy, Strategic Communications, Salesforce, Jira