Armando Merino
Operations Manager - Customer Service & Interpretation at Interactive Contact Center
Based in El Salvador
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Seniority
Other
Department
Other
Location
El Salvador
Industry
Outsourcing and Offshoring Consulting
Company size
563
Contact information
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a•••••••@iccbpo.com
Phone
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Background
About Armando Merino
Senior Operations Manager with over 19 years of experience in the BPO industry, including 17 years in leadership roles. Expertise spans client relationship management, program growth, and strategic customer service solutions. Proficient in personnel management, career development pipelines, and KPI optimization through Six Sigma methodologies (Green Belt Certified). Proven track record in driving process improvements, creating efficient structures, and implementing policies and initiatives that foster a motivated work environment, enhance human capital development, and deliver financial growth. Skilled in P&L analysis and designing innovative strategies to achieve operational excellence and sustained business success.
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