Armstrong Deekor
Executive Complaint Resolution Guide at Bt Group
Based in Skellingthorpe, United Kingdom
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Seniority
Director
Department
Customer/Client Service
Location
Skellingthorpe
Industry
Telecommunications
Company size
10001+
Contact information
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a•••••••@bt.com
Phone
5 credits+44 ••• •••• ••••
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Background
About Armstrong Deekor
Bringing a robust background in IT support to BT Group, the role as Connections Guide harnesses my skills by implementing a customer centric approach in remote administration using CRM systems. At the forefront of customer service, I expertly navigate clients through intricate technical challenges, ensuring they receive uninterrupted service. Key achievements include reducing resolution time by 30% and elevating customer satisfaction rates to an all-time high of 97%.Previously excelling at Junior Seas, my tenacity for problem-solving was matched by a dedication to maintaining high satisfaction levels. This experience honed my ability during my tenure as an IT Help Desk Technician at Junior Seas, I resolved an average of 25+ complex IT tickets daily, championing rapid and customer-focused support. My strategies contributed to a 20% improvement in team efficiency.
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