Arnab Chatterjee
Integrated Service Manager at Kyndryl
Based in Bengaluru, India
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Seniority
Manager
Department
Operations
Location
Bengaluru
Industry
IT Services and IT Consulting
Company size
61K
Contact information
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a•••••••@kyndryl.com
Phone
5 credits+91 ••• •••• ••••
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Background
About Arnab Chatterjee
PROFESSIONAL SUMMARY: • ITIL Certified with 17+ Years of Professional Experience in Service Management, Service Transition, Project Management with a demonstrated history of working in an IT and Services Industry. • Skilled in IT and Cloud Infrastructure, Service Operations/Delivery • Good Communication, Client Interaction, and Interpersonal Skills. SKILLS: • ITIL/ITSM Cross Functional Service Management • IT Project Management • Service Integration and Management (SIAM) • Major Incident Management • Problem Management • Change Management • Release Management • Event Management • Escalation Management • Service Request Management • Team Management • Incident Response/Investigation • SLA Management • Root Cause Analysis • IT Service Desk • Project Coordination • Maintenance Activities • Standard Operating Procedures • Monitoring Tools: AppDynamics, Netcool, • Ticketing Tools: ServiceNow, BMC Remedy, HP SM and Jira • MS Office Applications • MS Project, Trello, Blue Sight
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