Arnab Sengupta

Background

About Arnab Sengupta

An enterprising professional offering over 12 years of experience in Service Engineering with key focus on Instrumentation, Installation, and Lab Instrumentation; worked across Water Analysis, Thermal Analysis, Oil Testing, Material Testing, Pharmaceuticals, and Food & Beverage domains• Currently associated with Mettler Toledo India Private Limited as Assistant Service Manager; managing the end-to-end after-sales service operations for the assigned products across Eastern India• Resourceful in facilitating site visits to assess equipment performance, diagnosing issues, and providing recommendations for optimization, aligning with customer requirements and business objectives• Rich understanding of preventive maintenance methodologies, enabling the development and implementation of proactive strategies to minimize equipment downtime and maximize performance• Proficient with the use of SAP PP to facilitate the resolution of customer requests• Excellence in nurturing effective working relationships with clients from prestigious organizations across the Iron & Steel, Power, Energy, and Oil sectors including NTPC, SAIL, BHEL, Vedanta, MECON, Indian Oil & Coal India, Pharmaceutical sector including Sun Pharma, Alkem Laboratories & Zydus Wellness, and FMCG including Pepsico & ITC • Expertise in leading various process improvement initiatives, such as:o Successfully minimized equipment downtime during the COVID-19 pandemic by implementing remote support and telephonic guidance, reducing average downtime from 48-72 hours to 24 hourso Achieved significant improvements in preventive maintenance by introducing customer preventive maintenance kits, resulting in a notable reduction in instrument breakdown time• People manager with skills in leading high-performance, cross-functional teams of ~4 members towards the accomplishment of common goals • Recognized as the Best Service Engineer from Mettler Toledo India Private Limited• Effective communicator with excellent interpersonal skills; strong analytical, problem-solving & organizational capabilities with a flexible & detail-oriented attitude.