Arnob Mitra

Background

About Arnob Mitra

I carry overall experience of 20+ years in Service Delivery/Program Management, Application Maintenance & Support, Infrastructure & Production Support Project Management, Transition, Operations Management, People Management and Talent Management. My main area of expertise has been Global Service Delivery Management, Operations, end to end Talent Management, database administration on Oracle Database, Linux/UNIX, Shell Scripting. I am Wipro Certified Project Manager. With exposure to multi skilled environment, I have been successfully leading multiple customer account projects with team presence in multiple global locations. Successfully lead transition for additional business & ensured all SLA are met & highest CSAT rating is received. My experience includes being the 3rd Level escalation point, playing role of SPOC for customer for all deliverable requirements, Account Mining and leading all major incidents management. On my current capacity I closely work with customers & various stakeholders within the organization to ensure highest customer satisfaction. I have also mentored candidates across the industry in career initial role of a Technical Trainer & Talent Manager.