Arnold Shin
Help Desk Level Ii Support at E360
Based in Los Angeles, United States
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Seniority
Other
Department
Other
Location
Los Angeles
Industry
IT Services and IT Consulting
Company size
292
Contact information
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a•••••••@e360.com
Phone
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Background
About Arnold Shin
I’m a Western Governors University graduate with a Bachelor of Science in Network Engineering and Security, passionate about building a career in networking, cybersecurity, and cloud security.I bring a solid foundation in Help Desk and Technical Support, reinforced by hands-on experience and a strong commitment to problem-solving.I hold a growing list of industry certifications, including: Cisco CCNA, CBROPS, and DEVASC CompTIA A+, Security+, Cloud+ ITIL Foundation CertificationI currently am working as a Help Desk Level II Support for e360. Before working at e360, I worked at United Airlines where I provided technical support for United employees. Prior to that, I worked at Binex Line Corp, where I provided on-site and remote support for 300+ employees, managed hardware/software deployments, maintained VPNs and firewalls, and documented technical procedures to streamline future operations. Prior to that, I worked at Hot Topic, supporting over 850 retail stores in a high-volume, rotation-based queue. I’m now focused on advancing into roles that intersect cybersecurity, cloud infrastructure, and enterprise networking.
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