Arpit Desai
Lead Service Delivery Manager at C. Hoare & Co
Based in Ruislip, United Kingdom
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Seniority
Manager
Department
General Business & Management
Location
Ruislip
Industry
Banking
Company size
611
Contact information
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a•••••••@hoaresbank.co.uk
Phone
5 credits+44 ••• •••• ••••
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Background
About Arpit Desai
I am an experienced Head of IT Operations | Head of End User Compute | Head of Service Management with a proven track record of creating and delivering IT vision and strategy to enable innovation and leverage IT trends to create business value consistent with organisation requirements and expectations.I am highly experienced at managing IT services and delivering efficiency/quality improvements. I confidently manage and lead large/small technical support teams to deliver excellent customer service. Furthermore, I develop and refining roadmaps for End User Compute and leveraging technologies to improve customer / end user experience in a cost effective manner. I excel in aligning organization IT service management processes with ITIL standards and have experience in implementing ITSM tools (ServiceNow and Jira):IT Management | IT Service Management | IT Strategy | Incident Management | Change Management | Release Management | IT Service Desk | Risk Management | Stakeholder Management | Vendor Management | Cloud Computing | Information Technology | Project Management | End User Compute | Service Delivery | ITIL |
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