Arshad Ghazali

Background

About Arshad Ghazali

Executive Level Leadership ~ Customer Relationship Management ~ Global Customer Support ~ Information Technology ~ Global Technical Support ~ Account Management ~ Project Management ~ Training and Technical Writing ~ Implementation ~ SaaS ~ Product Life Cycle ~ Mobile ~ Web* Proven track record in improving processes, customer satisfaction, morale, and team productivity* Building and Managing complete Technical, Customer Support and QA Departments for Start-ups* Project Planning, Project Management, Project Coordinator, Managing Activities, Estimates, Budgeting, Deadlines, Calendar, Updates, Conflict management, Resources management, Importing, Exporting and Tracking Logistics through channels with several Product life* Modeling, designing, developing, testing, automating, implementing, administering and supporting The Customer and Product Support Departments and its Database, Knowledge Base and Web Interface * Working experience with Software As A Service (SAAS) Environments* Proven Leader with Demonstrated Abilities in Hiring, Training, Mentoring, Managing Teams and Products* iOS/Android Gray Box Native, Web-based and Hybrid Application Testing on Emulators and Actual Devices, sound knowledge of concepts in the mobile application space* Committed team player with strong interpersonal, written and verbal communication skills * True global perspective with experience in multiple countries* Professional and effective work record in all areas of responsibilities * High energy, motivation, organized, detailed and result oriented* Skilled Troubleshooter * Effective liaison Over 20 years of practical experience and education that has provided detailed working knowledge of Customer, Product Support, Service departments and Troubleshooting Networks, Software and Hardware. Successfully created both Customer Support Departments and Quality Assurance departments from genesis under budget. Worked with iOS/Android Mobile Testing and SaaS applications.