Arshan Latheef

Background

About Arshan Latheef

As a Senior Operations Specialist at Pyypl, I bring over 9 years of experience in customer support, with a strong focus on fintech operations over the past 4+ years. I specialize in remittance operations, compliance coordination, transaction monitoring, and dispute resolution, delivering scalable and customer-centric solutions across emerging markets. At Pyypl, I’ve led key initiatives to streamline escalation workflows, improve first response times, and enhance the end-to-end customer experience using platforms like Zendesk, Freshdesk, Salesforce, Jira, Atlassian, and Slack. My work involved resolving complex transactional issues with Visa, Mastercard, Checkout.com, Stripe, Tap, and M-Pesa, while maintaining operational alignment with Finance and Compliance teams. Key Strengths: Escalation & Dispute Management Remittance & Cross-Border Payments Compliance (AML/KYC) Coordination Transaction Monitoring & Reporting SLA Management & CX Optimization Partner & Vendor Communication CRM Tools: Zendesk, Freshdesk, Salesforce Collaboration Platforms: Slack, Jira, Confluence I’m passionate about building strong processes, mentoring support teams, and ensuring customer success in regulated fintech environments. My goal is to continue driving operational excellence and improving service delivery in digital finance ecosystems. Let’s connect if you’re looking for someone who can bridge customer experience with backend operational strategy.