Arslan Khan

Background

About Arslan Khan

I am a Senior Customer Sales and Service Agent at Emirates in Karachi, Pakistan. My responsibilities include ensuring high customer service standards, promoting Emirates products, handling complex itineraries, and training staff on special cases. Additionally, I manage legal aspects of customer journeys, enhance revenue by offering various services, suggest improvements for Emirates Group, and support travel agencies. Prior to this role, I worked as a Passenger Service Agent at Menzies-RAS in Karachi. My tasks included checking in passengers and baggage, issuing excess baggage forms, and liaising with airport authorities for smooth operations. I also performed various clerical activities related to passenger services and connecting flights. Before that, I was a Sales Executive at M R Eagle Travel & Tours in Lahore. My duties involved booking air tickets, advising clients on travel arrangements, managing customer calls, and updating records. In another role as a Sales Marketing Management at LUNA Corporation in Lahore, I booked air tickets using various platforms, made travel and accommodation bookings, issued tickets, and managed customer appointments effectively. Furthermore, I worked as a Sales Executive at Favourite Travel Services in Lahore, where I advised clients on travel arrangements, made reservations, booked air tickets, updated records, and managed finances. I am proficient in English, French, Hindi, Italian, Punjabi, and Urdu languages. Overall, my experience in the travel and customer service industry has equipped me with a diverse skill set to provide excellent service and support to customers and agencies in the aviation sector.