Arthur Riel

Background

About Arthur Riel

A seasoned C-level executive who has worked with senior management teams in developing and executing complex business and technology strategies.An expert at creating, growing and operating Global Capability Centers with 7 GCCs created at three different organizations (outsourcing IT and BPO) over 20 years.A proven technology leader for high-growth, global technology departments with experience in managing organizations of up to 3500+ personnel with a global footprint and budgets up to $700mm.An executive with a consistent track record of cost cutting while increasing productivity thereby optimizing “value for money”.An experienced software architect with 25+ years of system and application design experience in numerous domains, including Chief Enterprise Architect at 3 organizations.Excellent contract management skills having negotiated enterprise license agreements resulting in millions of dollars in savings in infrastructure, software licensing, services and labor.Excellent communications skills (oral and written) with many examples of public speaking to large audiences of up to people.An expert in applying automation and robotics to reduce errors, improve client experience, reduce costs and enhance the employment experience.Experience leveraging the latest AI technologies to improve client experience, reduce processing errors and lower processing costs.Expert in Data Center transformation programs having restructured/outsourced data center landscapes at World Bank and MassMutual.Major ERP Upgrade experience (SAP, Peoplesoft) at two organizations.A proven entrepreneur who founded and built Lighthouse Global Technologies, a provider of compliance products and professional services.(Sold to Atempo Incorporated 2/1/2008) and Vanguard Training (a computer training/consulting business)A proven record of accomplishment with many published original research and ideas. Published Object-oriented Design Heuristics (book) in 1996.