Seniority
C-Team
Department
General Business & Management
Location
Delhi
Industry
Insurance
Company size
224
Contact information
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a•••••••@nationalvendor.com
Phone
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Background
About Arti Dhingra
15+ years of experience in contact center industry. Managed core functions like training, team leading, onsite process improvement projects, solution identification, knowledge transfer and consulting Specialties:~ Order to Cash (O2C - B2B)~ Service to Cash ~ Team Leading ~ Training and Development ~ Consumer Collections (pre and post charge off)~ Early and Late Stage Collection ~ People Leadership ~ Solution Identification and Mutual Value Discovery ~ Operations Management ~ Customer Management ~ Business process management ~ Re-engineering ~ Content Development ~ Compliance and Risk Management Setting and Executing Strategies. • Expert on handling outbound campaigns on dialers. • Strong Analytical Skills • Working with Vendors and Agencies • Interpersonal Skills and team building • Compliance in Self Assessment • Coordination and working with global teams • Collections expert pre and post charge off
Decision-makers
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Global Leader – IT Operations (Service & Stakeholder Management) | Project Management | BCDR | Risk & Audit | Six Sigma | PMP | ITIL | ISO 22301:2019 | ISO 31000: 2018| · Other
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Venkatraman G.
Global Community Manager | Project & Program Management Community Management | Global Delivery | Digital Transformation | Global Contact Centers | Shared Services | Outsourcing & Customer Experience · Other
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Vijetha Madadi
Assistant Manager at GENPACT LLC · Other
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Supriya Chaudhary
A service professional with over 8 years of work experience in the International sector. · Other
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