Artjoms Butkevics

Background

About Artjoms Butkevics

As a Technical Incident Manager at Winfinity, I lead and manage the Tier 2 production support department, ensuring seamless coordination and collaboration among team members.My role is characterized by:Team Leadership: Providing guidance, mentorship, and professional development opportunities to Tier 2 engineers, cultivating a high-performance culture within the department.Process Optimization: Establishing and refining incident and problem management processes to enhance efficiency and minimize service disruptions, ensuring a smooth and effective incident resolution workflow.End-to-End Incident Management: Overseeing the complete incident lifecycle, from initial detection and classification to resolution and comprehensive post-incident analysis.Continuous Improvement: Continuously evaluating and enhancing incident and problem management procedures to align them with industry best practices and organizational objectives.Automation and Tooling: Implementing automation solutions and enhancing tooling capabilities to streamline incident response and resolution processes for quicker and more effective outcomes.Training Initiatives: Developing and delivering training programs tailored to Tier 2 engineers, ensuring their skills and incident management knowledge remain up-to-date.Skills: Incident Management | SQL | Linux System Administration | Elastic Stack (ELK)| REST APIs | Jira | Grafana |