Arturo Vidrio

Background

About Arturo Vidrio

Broad experience delivering IT Support Services, Consulting Solutions, Professional Services, Pre-Sales, and Operations support.• Much experience as a People Manager, leading multi-functional teams, also working with Customers from different sectors.• Broad experience in attending and interacting directly with Top Tier Customers, in different countries, always looking for Operational excellence.• Focus and Ownership to do follow-up, delivering IT & Cloud Services, taking care of High Quality and Customer Satisfaction.• Responsible for hiring, developing, and managing a team of expert technical resources to deliver IT services to Customers, even some of them based in different countries of LatAm and the USA.• Detect and understand Customer needs, identifying Partners and establishing to implement, test, and support technical solutions. • Strengthen communication and collaboration with Customers and Partners to implement new Applications in the System.• Coordination of local teams to deliver 1st and 2nd level Support, involving and escalating when needed to remote teams to deliver 3rd level Support to solve Incidents or Problems.• Responsible for the financial health of Opportunities and Projects; covering topics such as Gross Margin, Revenue, T&E, etc.• Leadership and accountability to manage Technical and non-technical aspects of an Opportunity or Project, representing the interests of the company that I work for.• Experience collaborating on the different processes of internal areas: Sales, Presales, Finance, Delivery, Support, etc. • Close contribution with the Sales team supporting opportunities on different stages, helping directly to the business generation. • Identifying and doing follow-up to Cloud Cost reduction initiatives such as Right-Sizing, Reserved Instances, decommissioning Idle resources, • Coordinating Partners in charge of supporting IT and Cloud Operational activities on Infrastructure (virtual & physical) and Apps.