Verified recordFinancial Services

Arun Eapen

Engineering Manager at Candescent

Based in Kitchener, Canada

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Seniority

Manager

Department

Engineering

Location

Kitchener

Industry

Financial Services

Company size

1.3K

Contact information

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a•••••••@candescent.com

Phone

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Background

About Arun Eapen

Seasoned Software Support Manager with two decades of experience in banking and financial technology. Specialized in core banking systems and digital banking platforms. Proven expertise in troubleshooting, incident management, leading support teams, enhancing customer satisfaction, and optimizing software solutions. Skillful at collaborating with cross-functional teams to resolve technical issues to ensure seamless banking operations. Key Skills • Providing technical support and troubleshooting for core banking, digital banking, and payment systems, with a particular focus on teller services and mobile banking. • Managing incidents and problems through the use of Jira and ServiceNow • Expertise in cloud and SaaS platforms, with a focus on supporting hosted FIS systems. • Leading SLA management and performance optimization for both internal and external incidents, utilizing Power BI. • Automating processes and optimizing workflows for improved efficiency.

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