Arun Raja

Background

About Arun Raja

Seasoned Customer Operations Leader with over 20 years of cross-functional experience in the UAE, specializing in corporate travel management, client success, and administrative operations. Proven ability to align service delivery with organizational goals, optimize costs, and enhance customer satisfaction across diverse industries. Led end-to-end travel programs, CSR and employee engagement initiatives, and complex process improvement projects, in close collaboration with HR, compliance, and technology teams. Skilled in vendor negotiations, strategic procurement, and data analytics, consistently delivering 20%–30% gains in operational efficiency and client retention. Combining strategic foresight with executional excellence, known for designing tailored travel policies, managing large-scale onboarding for global teams, and streamlining ticketing and documentation systems. Built lasting partnerships with top airline and hospitality vendors, delivering high-value, customized travel solutions and measurable ROI: Corporate Travel | Vendor Negotiation | Customer Success | Strategic Procurement | CSR Implementation | Stakeholder Engagement | Budget Optimization | CRM Tools | Data Analytics | Process Improvement