Arun Singh

Background

About Arun Singh

Over 9 years (112 months) of experience providing exceptional Customer Service. Transitioned and worked for setting up a new ISP process in USA from both training and operations perspective. Trained 5 batches in USA. Trained and groomed new trainers in USA for classroom training facilitation and conducting process training. Have been associated with top most US ISP clients to better understand their needs and to provide solutions that meet or exceed client expectation in terms of CPM’s. Assisted the clients in bringing the operational changes to improve their customer service. Been actively involved in process improvement plans, started follow up mechanism to improve CSAT for the Queue. Worked as 2nd level support for US based ISP responsible for taking Technical escalation calls, making outbound calls to customers, coordinating between various departments to ensure timely resolution to customers. Worked as Technical support specialist (TSS) for 24 months, lead various OJT teams, provided process training and support, monitored calls, provided feedback to mould OJT trainee’s and make them graduate to the operations floor. Had been a part of on floor training team responsible for providing training to bottom outliers to help them improve there performance. Worked as Training Associate (TA), responsible conducting process training for new hires and bottom outliers. Have taken grooming sessions for preparing and molding associates to help them grow to next level. Identified best practices and process re-engineering opportunities and implemented across the teams in operations/training. Have been a part of projects related to attrition control and best training practices to improve end to end throughput in training.